Refund Policy

This policy explains when you can get your money back for paid services on BaduAds.com: listing packages, single paid ads and listing promotions. All payments are one-time payments in LKR processed by PayHere. Nothing renews automatically, so you are never charged again without choosing to buy.

1. When we will refund you

• Duplicate or mistaken charges: you were charged more than once for the same purchase, or charged the wrong amount.
• Service not delivered: your payment succeeded but the package credits, paid ad or promotion were not added to your account, and we can't fix it within two working days of you telling us.
• Unused package: you ask within 7 days of buying a package and haven't used any of its listing or promotion credits.
• Listing removed by us without a breach: we remove a paid ad or promoted listing for a reason that isn't a breach of our Terms or Posting Rules. We'll refund the unused part or restore the credit, whichever you prefer.

2. When refunds don't apply

• A paid ad that has been published, or package credits that have been used.
• A promotion (Featured, Urgent, Highlight, Top or Bump up) that has started running. Promotions buy visibility for a set period, not a guaranteed sale or number of enquiries.
• Credits that expired unused at the end of the package's validity period (currently 30 days).
• A listing removed, or an account suspended, for breaking our Terms or Posting Rules.
• Changing your mind after the item sold, or deciding you no longer need the service once it has been delivered.

3. How to request a refund

1. Email support@baduads.com from the email address on your account, with the subject "Refund request", within 30 days of the payment.
2. Include your order or PayHere payment reference (shown in your dashboard under Plans & Billing and in your PayHere receipt), the amount, and why you're asking for a refund.
3. We'll reply within five working days to confirm whether the refund is approved.

4. How refunds are paid

Approved refunds go back to the original payment method through PayHere. Your bank or card provider may take up to 14 working days to show the money in your account. Where a refund to the original method isn't possible, we'll agree another method with you. We don't charge a fee for processing refunds.

5. Chargebacks

If something goes wrong, please contact us first. We can usually sort it out faster than a card dispute. If a chargeback is raised for a payment we have already refunded, or for a service that was delivered, we may suspend the related credits while it's resolved.

6. Deals between buyers and sellers

BaduAds.com doesn't take part in payments between buyers and sellers, so we can't refund money paid to another user for an item or service. If you think you have been defrauded, report the listing to us and contact the police (119). Read our Safety & Security advice to protect yourself.

7. Your legal rights

This policy doesn't affect any rights you have under the laws of Sri Lanka, including the Consumer Affairs Authority Act, No. 9 of 2003.